Terms and Conditions

Last updated: 12 November 2026

These terms apply when you use safeplanet.net.au. By using the website you agree to them. "We", "us" and "our" mean SAFE PLANET PTY LTD (ABN 33 635 983 229), trading as Safe Planet.

1. Using this website

• The information on this website is general. It does not take your home, your energy use or your eligibility into account. We confirm what applies to you at your free home assessment and in your written quote.
• We work to keep the website accurate and up to date, but product details, program rules and discounts change. If something on the website differs from your written quote, your quote applies.
• Please do not misuse the website, for example by sending false enquiries, trying to break its security, or copying it with automated tools.
• We may change or pause the website, or these terms, at any time. The version on this page applies when you use the website.

2. Rebate figures on this website

Figures marked with an asterisk are an estimate of the maximum combined discount available across several products under Victorian and federal government programs. They are not a total saving on any single job and they are not a cash payment: each rebate is applied as a discount off the price of an eligible installation. Your eligibility and the exact discount are confirmed at your site assessment. A mandatory customer co-payment applies to air conditioning upgrades under the Victorian Energy Upgrades program.

The co-payment for air conditioning upgrades has applied since 30 September 2026. Program details are published by the Essential Services Commission.

3. Quotes and installation

Prices and offers on this website are not an offer to sell. Each job is covered by the written quote and Sales and Installation Agreement we give you before any work starts. That agreement sets out the price, payment terms, cancellation rights, warranties and what happens if plans change. Please read it before you sign.

4. Your rights under the Australian Consumer Law

Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms or on this website takes away those rights. For a major failure with a service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for a major failure with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have it fixed in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Product warranties from manufacturers are in addition to these rights.

5. Our responsibility for this website

To the extent the law allows, we are not responsible for loss caused by relying on general information on this website instead of your written quote, or by the website being unavailable. This does not limit your rights under the Australian Consumer Law or our responsibility for our own negligence.

6. Our content

The text, photos, graphics and logos on this website belong to us or are used with permission. You may view and share pages for personal use. Please ask us before copying or reusing our content in any other way. Brand names and logos of product makers belong to their owners.

7. Links to other websites

We link to other websites, such as government program pages, to help you. We do not control them and are not responsible for their content.

8. Privacy

Our Privacy Policy explains how we collect, use and protect your personal information, including information you send through forms on this website.

9. Complaints

To make a complaint, email [email protected] or call 0468 054 137.

Our Complaints Handling Procedure (version 2.0, effective 1 September 2026, PDF) explains how we handle a complaint and the timeframes we work to. Please use the email address on this page to reach us.

10. Governing law

These terms are governed by the law of Victoria, Australia.

11. Who we are